Claims Process

The claims process is straightforward:

  1. File a Claim: Submit your wallet address, details of the loss event, and the date of the incident.

  2. Pay a Claim Fee: A nominal fee (as low as 0.00195 ETH) kick-starts the process.

  3. Complete KYC: Quick KYC process through our partner, Synaps.

  4. NAXO Investigation: NAXO, our top-tier security firm, conducts a thorough investigation, which may include an interview to supplement the process.

  5. Governance Review: Fairside's core governance team receives the information from NAXO (minus your identity) and makes a determination.

  6. Payout: Upon approval, you receive your payout.

This approach ensures fair and sustainable coverage for all members and helps catch or deter fraud.

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